Grievance Redressal

In line with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000, we have appointed a Grievance Officer.

Grievance Officer

Name: [Grievance Officer name]
Business: [Your registered business name]
Address: [Registered business address]
Email: hello@taeken.in
Phone: [phone]
GST number: [GSTIN]

How to raise a complaint

Use the Complaint form on our website or email the address above. Please include your name, contact details, order number (if any) and a clear description of the issue.

What to expect

• We acknowledge every complaint within 48 hours of receiving it.
• We aim to resolve or redress it within one month of receipt.
• You will get a reference number so you can follow up.

If you are not satisfied with our response, you may approach the National Consumer Helpline (1915) or file a complaint at the consumer commission as provided under the Consumer Protection Act, 2019.